Privacy Policy

This Privacy Policy describes how Khatu Technology Private Limited and its affiliates (collectively referred to as “Khatu Technology Private Limited”, “we”, “our”, “us”) collect, use, share, protect, store and process your personal data through our website https://khatushop.in/ (hereinafter referred to as the “Platform”).

Please note that certain sections of the Platform may be browsed without creating an account. We do not offer any product/service outside India. Your personal data will primarily be stored and processed within India.

By visiting this Platform, submitting your information, or using any services, you agree to be bound by this Privacy Policy, Terms of Use and all applicable Indian laws relating to data protection and privacy.
If you do not agree, please do not use the Platform.

1. Collection of Information

We collect personal information when you:

  • Use our Platform

  • Register or create an account

  • Interact with our services

  • Contact customer support

  • Make transactions or payments

  • Participate in marketing activities

The collected data may include:

  • Name

  • Contact number

  • Email address

  • Date of birth

  • Payment details (bank account, card details, UPI ID, etc.)

  • Address

  • Identity/address proof (if required)

  • Device information, IP address, browser information

  • Behavioural data (pages visited, preferences etc.)

Sensitive personal data such as financial information, biometric data, etc., is collected only with your explicit consent.

2. Usage of Information

We use your information to:

  • Provide and improve our services

  • Process orders and deliver products

  • Resolve queries, complaints and disputes

  • Prevent fraud and ensure secure transactions

  • Customise and enhance user experience

  • Send offers, notifications and updates

  • Conduct marketing analytics and surveys

  • Comply with legal obligations

  • Enforce Terms of Use

You may opt-out of marketing communication at any time.

3. Sharing of Information

Your information may be shared with:

  • Sellers

  • Business partners

  • Payment service providers

  • Logistics and courier partners

  • Third-party service providers

  • Government/law enforcement authorities (as per legal requirement)

  • Affiliate companies of Khatu Technology Private Limited

These third parties may contact you only for service-related purposes.

We are not responsible for third-party privacy practices, and you are encouraged to review their policies.

4. Security Measures

We adopt reasonable technical and organisational security measures to protect personal data from:

  • Unauthorised access

  • Misuse

  • Loss

  • Modification

  • Disclosure

However, transmission over the internet is not completely secure. By using the Platform, you accept the inherent risks of online data transmission.

You are responsible for maintaining confidentiality of your account credentials.

✅ 5. Data Retention & Deletion (UPDATED SECTION)

Data Retention

We retain your personal data only for as long as necessary for:

  • Providing services

  • Fulfilling orders

  • Completing transactions

  • Complying with legal, regulatory or taxation requirements

  • Resolving disputes

  • Fraud detection and prevention

  • Maintaining business records in compliance with Indian laws

Typical retention periods include:

Data Type Retention Duration
Order & transaction records 8 years (as per Indian accounting & tax laws)
Personal profile data Retained until account is active
Customer support data Up to 2 years
Marketing & analytics data Up to 24 months
Device & usage data Up to 12 months
Logs for security/fraud prevention Up to 36 months

After expiry of the retention period, the data is:

  • Securely deleted, OR

  • Irreversibly anonymised for analytics/research purposes

Data Deletion

You may delete your account by visiting Profile → Settings → Delete Account, or by writing to us at the email provided below.

Account deletion includes:

  • Removal of all personal profile information

  • Revocation of access to the Platform

  • Anonymisation of non-critical data

However, the following cannot be deleted immediately:

  • Pending orders, refunds, disputes

  • Legally required transaction records

  • Fraud investigation records

In such cases, deletion will be initiated once the obligations are fulfilled.

6. Your Rights

You may:

  • Access personal data

  • Update or correct your information

  • Request deletion of your account

  • Withdraw consent

  • Opt-out of marketing communication

Requests may be verified before acting upon them.

7. Consent

By using the Platform, you consent to:

  • Collection

  • Processing

  • Storage

  • Sharing

  • Transmission

of your data as described in this Privacy Policy.

You may withdraw consent by contacting the Grievance Officer. Withdrawal is not retrospective and may restrict access to services.

8. Changes to This Privacy Policy

This policy may be updated from time to time. Updated versions will be available on the Platform. Significant changes may be notified as required by law.

9. Grievance Officer

Name: PANKAJ VERMA (DIN)
Designation: Grievance Officer
Company: Khatu Technology Private Limited
Address: 572, Paschim Puri, Sikandra, Dahtora, Agra, Uttar Pradesh – 282007
Contact Number: +91 8229063380
Email: khatutechology@gmail.com
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)